At Connect Ke, we strive to provide our customers with top-quality code, templates, mobile apps, plugins, and Shopify themes. We want you to be completely satisfied with your purchase. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines our guidelines for refund requests.

Eligibility for Refund

You may be eligible for a refund under the following circumstances:

Product Defect: If the product you purchased is found to have significant defects or issues that prevent it from functioning as described.

Duplicate Purchase: In the event of accidental duplicate purchases of the same product, we will refund the duplicate payment after investigations.

Fraudulent Purchase: If a purchase is made fraudulently – and we can prove it – without your authorization, we will investigate and process a refund accordingly.

Refund Process

To request a refund, please follow these steps:

Contact Support: Send an email to our customer support team at info@connectke.com within 30 days of your purchase. Include your order details, product name, and the reason for your refund request.

Verification: Our team will review your request and may ask for additional information or clarification. We may also request access to the product to verify the reported issues. Refund Decision: Once your request is reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 business days to the original payment method.

Non-Refundable Products

Certain products may not be eligible for refunds, including:

Downloadable Digital Products: Products downloaded or accessed cannot be refunded.

Customized Products: Products that have been customized or modified as per your specific requirements are non-refundable. Please understand a product before purchasing as we don’t offer a refund if you buy it by mistake.

Support and Assistance

If you encounter any issues with our products, please reach out to our support team at info@connectke.com for assistance. We are committed to resolving any problems to ensure your satisfaction.

Changes to the Refund Policy

We reserve the right to update and modify this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Please note that this Refund Policy is subject to our Terms and Conditions, and any disputes will be governed by the terms outlined therein.

If you have any questions or concerns about our Refund Policy, please contact our customer support team at info@connectke.com.